RETURNS & EXCHANGE POLICY

At Joe Bananas we're committed to selling high-quality products which we hope you'll enjoy for many years. However, we also understand that, for one reason or another, you may need to exchange or return something you have purchased from us.

We have three applicable returns/exchange policies:

  • Change of Mind
    If you have changed your mind about your purchase, we will happily exchange it or offer a credit of equal value provided you are able to return the original order to us in a Fully Resalable Condition*** within a Reasonable Period** of receiving the order.
    Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item and a credit note will be issued.
    Unfortunately, returns for change of mind will not be eligible for refund.

  • Exchange/Swap
    If you would like to exchange any of our products, we will happily assist provided you are able to return the original item/s to us in a Fully Resalable Condition*** within a Reasonable Period** of receiving the order. All exchanges are subject to availability.
    Once your item/s for exchange are received and inspected by us, we will send you an email to notify you that we have received your returned item and a credit note will be issued.
    Please note: you will be responsible for the delivery charges associated with returning the exchanged item to us and the delivery charges in sending the replacement item to you.

  • Defects/Problems
    If there is a fault with our product, you may be entitled to a refund, replacement or repair.
    Any products deemed faulty must be returned to us within a Reasonable Period**. If you are entitled to a refund, Joe Bananas will refund you the value paid for the item, as well as any delivery costs incurred for returning the item to us.

For obvious reasons, returns/exchanges on customised products are only accepted on faulty items.

We do not offer returns/exchanges on custom orders, items which have required alterations, or specially tailored items.

Please refer to the Returns and Exchanges Procedures below for specific information on how to manage your return.

"FULLY RESALABLE CONDITION"***

If you would like a refund or exchange, the goods must not have been used, worn, washed or damaged in any way. The original packaging must remain intact and sale stickers must be in place (if applicable).

If we find that the product has not been returned to us in a Fully Resalable Condition, we reserve the right to refuse an exchange on the item.

"REASONABLE PERIOD"**

If you would like a refund or exchange, the goods must be returned to us as soon as practicable after you receive them. Unless there has been some delay in delivery of the products to you, 21 days is our maximum "reasonable period" for you to arrange to return the goods to us for refund or exchange. Joe Bananas may refuse the refund or exchange if the 21 days "reasonable period" has lapsed.

 

CHANGE AN ORDER

If you wish to change an order before it has been dispatched, you can contact us on +61 (2) 8540 0736 any time between 9:30am and 5:30pm Monday to Friday (AEST), excluding public holidays. Please have the order details and the date the order was placed at hand. We will happily exchange goods as per our Returns & Exchange Policy.

If your order has already been dispatched or delivered, then you will need to follow our Returns & Exchange Policy below.

 

RETURNS & EXCHANGE PROCEDURES

Step 1 – Contact Us

Please inform us of your request by contacting us by email at info@joebananas.com.au. We will respond with our intentions as per our Returns & Exchange Policy.

Step 2 - Return Goods to Joe Bananas

Return the goods, in Fully Resalable Condition *** (unless the goods have a defect or other problem) within a Reasonable Period ** to the following address:

Joe Bananas 
103 George Street
The Rocks NSW 2000

Step 3 - Proof of Posting

We also suggest you obtain a proof of posting certificate or use a traceable postal service with the appropriate level of compensation, should you be concerned that your parcel may be lost or damaged in transit to us.

We do not accept responsibility for any goods returned to us that are damaged or lost in transit.

Step 4 - Exchange Delivery Cost

If you have requested an exchange, you will need to arrange for payment of the delivery charges so that we are able to send the replacement item to you. Contact us via email at info@joebananas.com.au.

Please Note: Purchases can also be returned in-store at the following locations:

Queen Victoria Building
Shop G49, Ground Floor
Queen Victoria Building
George Street
Sydney NSW 2000

The Rocks
103 George Street
The Rocks NSW 2000

Online purchases may be exchanged for a store credit.

 

REFUND POLICY

Timing - If you return a Joe Bananas product to us for a refund in accordance with our Returns & Exchange Policy and our Returns & Exchange Procedures (as outlined above) we will process your refund payment within 21 days (plus delivery time).

Exclusion - If the product returned to us is not in a Fully Resalable Condition*** we reserve the right to refuse an exchange on the item (unless it is faulty or defective in some way).  If the product returned to us is not received by us within a Reasonable Period**, we reserve the right to refuse a refund or exchange on the item.

Amount - We will provide credit or exchanges up to the value of the original online purchase. A refund of the return delivery charges will be given in the instance of incorrect, damaged or faulty goods.